Wednesday, 11 April 2012

ICICI Bank - Consumer complaint forum


The ICICI Bank was established by The Industrial Credit and Investment Corporation of India in 1994. The bank is now among the Big Four of the Indian Banking Sector. It has a well-integrated network of 2,752 branches and 8,003 ATMs across India, and has a presence through subsidiaries and representative offices in 18 other countries. The bank is a wholesome financial institution with a comprehensive range of financial products and services that it makes available at all branches, and through subsidiaries like ICICI Lombard, ICICI Securities, ICICI Prudential Life Insurance Company, ICICI Venture, and ICICI Home Finance etc. ICICI Bank serves the retail sector, corporate sector, small and medium industries, investors and NRIs through a range of products like accounts and deposits, loans, cards, forex services, mutual funds, Insurance, Demat, Agri Banking, IPO, Government Banking, Wealth Management, Project Finance, Merchant Banking along with personal finance tools like Debt planning, Investment Planning, Risk Appetite Assessment etc.
To efficiently deliver its services to all customers, the ICICI Bank Customer Care is available on a 24 hour basis – through web-access, through toll free phone numbers, through email, and at all branches. The bank has a special platform called “Khayaal Aapka”, where it invites feedback from customers to keep improving existing services and products, as well as to facilitate innovation. For complaints, the bank lists out the detailed procedure for registering them with the bank, and in case of dissatisfactory response, the procedure for escalating the complaints with senior officers, or the Banking Ombudsman, according to guidelines set by the RBI. All ICICI Bank Complaints are guaranteed to be resolved within 30 working days of registration. The bank follows a code of commitment to customers, as prescribed by the Banking Codes and Standards Board of India, to ensure transparent and effective redressal of complaints, and maximum customer satisfaction.
I am writing on consumer rights and other relevant topics related to consumer welfare. I am handling a consumer forum to get resolved consumer complaints. Many customer care center does not respond like ICICI Bank customer care. We do companies constrain to solve people's problems

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