Apnarecharge is
one of the products in the wireless market of the company LiveWire Telecom
PVT.LTD and it deals with short coded SMS service, WAP services, software
solutions and CMS. It also handles various wireless technologies like Multimedia
message service, GPRS, IVR and J2ME etc. through which the company offers
software solutions for different technological set ups. This company has tied
up with several organizations and works is WAP portal, voice portal, VAS as
well as providing solutions for mobile software problems. The company through
its website also provides the facility of sending bulk SMS and has also tied up
with various schools, enterprise and banks to provide database management and
software solutions for the end users.
Apnarecharge
customer care is a format which is created as a platform to help the client and
the company to interact with each other as this platform allows users to place
their complaints and queries to the customer care officials. This can be done
by calling in the hotline number which is open 24x7 or by sending email in the
company’s web address or by sending letter by post.
Apnarecharge
complaint arises in case the services of the
website do not match up to the customers’ expectations and the customers are
not satisfied with the quality of service provided by the website.
Complaint against Apnarecharge ranges from failure of
sending bulk SMS, the site sometimes does not provide with proper delivery
information to the sender about the delivery of the SMS through it. WAP
services are also sometimes found to behave in dysfunctional manner which leads
to customer grievance, attempts of recharging mobile with the help of this site
also meets with failure as the money is most often not transferred to the
mobile, however, Apnarecharge complaints
are very scarce as compared to other websites.
I am writing on
consumer rights and other relevant topics related to consumer welfare. I am
handling a customer forum to get consumer
complaints resolved. Many customer care centres do not respond like Apnarecharge
customer care.
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