Saturday, 28 April 2012

Apnarecharge customer care


Apnarecharge is one of the products in the wireless market of the company LiveWire Telecom PVT.LTD and it deals with short coded SMS service, WAP services, software solutions and CMS. It also handles various wireless technologies like Multimedia message service, GPRS, IVR and J2ME etc. through which the company offers software solutions for different technological set ups. This company has tied up with several organizations and works is WAP portal, voice portal, VAS as well as providing solutions for mobile software problems. The company through its website also provides the facility of sending bulk SMS and has also tied up with various schools, enterprise and banks to provide database management and software solutions for the end users.
Apnarecharge customer care is a format which is created as a platform to help the client and the company to interact with each other as this platform allows users to place their complaints and queries to the customer care officials. This can be done by calling in the hotline number which is open 24x7 or by sending email in the company’s web address or by sending letter by post.
Apnarecharge complaint arises in case the services of the website do not match up to the customers’ expectations and the customers are not satisfied with the quality of service provided by the website.
Complaint against Apnarecharge ranges from failure of sending bulk SMS, the site sometimes does not provide with proper delivery information to the sender about the delivery of the SMS through it. WAP services are also sometimes found to behave in dysfunctional manner which leads to customer grievance, attempts of recharging mobile with the help of this site also meets with failure as the money is most often not transferred to the mobile, however, Apnarecharge complaints are very scarce as compared to other websites.
I am writing on consumer rights and other relevant topics related to consumer welfare. I am handling a customer forum to get consumer complaints resolved. Many customer care centres do not respond like Apnarecharge customer care.

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