A1 Books

A1 Books India is a supplier of various publications via online orders. Established a couple of years ago by the Rara Avis Publishers Distributors based in Delhi, A1 books is a pioneer in becoming an online book supplier. A1 Books has a large catalogue of Indian and foreign authors and publications on a variety of subjects like Mathematics, Science, Social Science, Management, Engineering, Business, Computers and many others. A1 Books supplies these publications to many Universities, Colleges, National Libraries, Scholars, Students, Professionals and Books Sellers.

A1 Books offers its customers low competitive prices, convenience of ordering, and a wide selection of books and publications to choose from. Through a combination of available technologies, A1 Books Customer Care handles thousands of customer orders, validating the orders, tracking and placing them with suppliers, and ensuring proper shipment of products to customers. The transaction processing system efficiently handles a number of status enquiries, multiple shipment methods, as well as accepting and authorizing payments, ensuring smooth and secure transactions.

The customers need to create an online account with A1 Books, through which they can browse through the subjects and books available, and can place orders through that account. In case a book or publication is unavailable, the same can be placed in the inquiry section, where the officials will locate the same and respond to the inquiry. In case of problems with the order, customers can place a complaint against A1 Books on the website, or can call on the helpline numbers provided. Customers can change or cancel their orders within 48 hours of registering the order. All A1 Books Complaints are resolved on a priority basis. In case they are not satisfied with the delivered product, they can place a complaint and be entitled to upto 90% refund, within 10 days of receiving the book

I am writing on consumer rights and other relevant topics related to consumer welfare. I am handling a customer forum to get consumer complaints resolved. Many customer care centres do not respond like customer care.