If you thought that online shopping sites were only for
browsing through the electronic aisles filled with electronic gadgets,
clothing, books or gift items then you were wrong. You can even order a lovely
bouquet of the best roses and get a birthday cake for your friend. What is even
more amazing is that you can have these delivered to a given address and give
the receiver a pleasant surprise even if you are not in town. You can form many
sweet memories with the help of such online sites.
Dealsnow has an option through which the customer can
order cakes and flowers as well as have it delivered on the same day. So even
if you remembered your friend’s birthday a little later on during the day, you
can still get away with it. There is a complaint
against dealsnow stating that they do not deliver in all areas. If this is
the case then they should specify the areas where they will deliver. If they do
not mention this earlier on and do so only after the billing is completed then
the dealsnow
customer care representatives will have to deal with many angry
patrons.
Another dealsnow complaint
is also concerned with the delivery process but not with the area or timing but
the safety of the ordered items. The customers complain that the items are
often damaged during the delivery process and the company is reluctant to
exchange it. Such hitches in the delivery system can cause grave problems for
the company, as the goodwill of the company will fall amongst the customers.
Even in the case of flowers and cakes, the quality has to
be maintained. If the flowers are not cared for properly they can get easily
damaged during the delivery process. Hence special care has to be taken to
preserve the fragile flowers. The cakes also have to be transported carefully
as rough handling can destroy it.
I am writing on consumer rights and other
relevant topics related to consumer welfare. I am handling a customer forum to get consumer complaints resolved.
Many customer care centres do not respond like customer care.
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