Indiatimes shopping is an
online store which deals with consumables and goods of all kinds. Famous for
its impeccable delivery and service, it is owned by the famous Times Group. The
company aims at partnering with various producers and selling their products
through online shopping. This leads to a dedicated service line for each of its
customers. Hence, the store focuses on timely delivery, fund transfer and safe
transportation of the products. Moreover, it occasionally deals with listening
to the customers’ expectations.
Online stores have come up
largely these days. With the people getting used to the busy culture, shopping
in stores physically has drastically reduced. Hence, these stores allow the
shopping experience from the comfort of home. Indiatimes shopping is one such
online entity that ropes in big brands and sells their products. The trend of
these stores in India is new as the IT revolution is taking over. Problems take
place with the products though perfect lines for ordering and delivery have
been placed.
Indiatimesshopping
Customer Care deals with problems in the product it sells.
The representatives make a note of the critical parameters that should be taken
care of while delivering. Electronic and glass goods are prone to breakage if
not carefully handled. Hence, special attention to these products is necessary.
The customer is then asked for his feedback on the quality of service. Thus,
this ensures that the customer is kept satisfied. This forms one of the key
responsibilities of a business.
The uniqueness of this store
is in its efficiency. Indiatimesshopping
Complaint cell focuses to deliver all its products with effective
participation of all its departments. Any Complaint
against Indiatimesshopping is dealt with reference to the top
administration. Replacements to the products are also offered in case of any
mistake on the part of delivery men. Thus, the online store treats each of its
customers equally and with care. This forms the key to a proper brand building.
I
am writing on consumer rights and other relevant topics related to consumer welfare.
I am handling a consumer forum to get
consumer complaints resolved. Many customer care centres do not respond like Customer
care
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