Buying books and other
essentials online are building up as a trend. With the modern practices' taking
over, online shopping is also gaining fame. NBC India is a website that is
dedicated to online shopping. With a major bias towards books, it also sells
music, movies and mobiles. It thus lures the customers, especially youth with
its range of products. With an effective management strategy for its online
store, the site has grown to be the biggest of its kind.
NBC India has one of the
largest customer bases in Indian online shopping market. The site has over a
hundred thousand registered users. Moreover, 50% of them are second or third
time customers. This shows that the people are satisfied with its quality of
service and expect to purchase again. In this way, NBC India with its website
helps the user to easily select his orders. With clear menus and categories
that segregate books on bestsellers and ratings, the user is put at ease.
The person could get his
orders delivered within 3-4 business days. Doubts and availability of specific
products could be done by approaching the NBC
India Customer Care. Problems
relating to shipping of deliveries and ineffectiveness of the products could be
dealt here. Billing discrepancies could also be registered with the
representatives. Above all, a toll-free help line caters to the queries for
most of the time. It thus helps the customer to remain calm and worry free.
The company allows NBC
India Complaint issues to be effectively solved with minimum time
delay. The company takes regular feedback from the customers and forwards it to
the administration. In this way, the company keeps improving its practices. Complaint against NBC India could also
be done through consumer forums. Here, the customer could register a legal
action, resulting in problem solving initiatives being taken. In this way, a
customer could ensure that the company initiates action for his satisfaction.
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